The Support Tools button is accessible from the About button on the BizInsight ribbon and provides access to information and capabilities that will be useful for supporting the product.
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Button |
Description |
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View Events |
BizInsight will log errors and other information related to BizInsight’s functioning to a file. Use this button to view the information that is logged. Scroll to the bottom of the file to see the most current entries.
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Delete Events |
Use this button to delete events from the BizInsight event log.
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SysInfo |
This button will display system information gathered from the client workstation that may be asked for when you contact BizNet Software support for help with the product.
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Compact DBs |
This button will compact and repair the BizContent .biz files. These files can become corrupt. By default BizInsight will try to detect corruption in these files on startup of BizInsight and will automatically attempt to compact and repair the files but this button allows a user to manually compact and repair the .biz files if needed. After clicking the Compact DBs button, the following dialog will display to indicate when the process is complete: |
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Query Timeout |
Use this option to increase the timeout setting (in seconds) used by XMLFast when retrieving data from the accounting system if timeouts are occurring during data retrieval. |
